Questions?

Whether you have questions about activities, hiking trails or other concerns - our customer service team will be happy to help you. We look forward to hearing from you and making your travel planning a little easier.

Office opening hours
Monday to Friday: 
08:00 – 12:00 | 13:30 – 17:00

Saturday, Sunday and public holidays:
08:00 – 16:00

Do you have any questions about your booking, would you like specific information about your stay or would you like to make a special request? Our reception team will be happy to help you - personally and competently.

Whether it's a seminar with a view, a company party above the clouds or a special event in an exclusive setting - we will be happy to help you plan and realise your event on Mount Pilatus. Our event team looks forward to your enquiry!